18 September 2009

the perfect is the enemy of the good; the good is the enemy of the perfect?

Posted in Uncategorized tagged , , , at 12:06 pm by Andromeda

In my Library Automation class yesterday, the concept of satisficing came up.

Digression: satisficing is where I feel most acutely the cultural conflict between the librarians I read and talk with in school, and the software geeks I socialize with. So any time that comes up, there’s a lot going on in my head.

Someone noted how the nature of research was changing as new search tools become available — not, to be tactful, that the quality was suffering, but that people are drawn to accessibility over exhaustivity. A favorite classmate of mine leaned over and said, “How is that quality not suffering?”

Well, class is not the time to go into that, but here’s my answer to her:

It depends.

Making search easier, making records and then content more accessible, means that more searches come up with something. It means that people are more prone to treat searching for information as a realistic tactic. It means that the generation of ideas, and the development of content and other products based on those ideas, is easier. It means we will have a world with more generation, more creativity, more content, more entrepreneurship.

And that content will cover our world with information kudzu which, like kudzu, will often have to be macheted away. Some of that content, those prototypes, those ideas, will be horribly flawed (broken, misleading, decontextualized) because they were based on incomplete or inaccurate information. But sometimes, the idea that exists, the product that exists, even if broken, is better than the idea or product that does not. I’m typing this on a browser with bugs on an operating system with bugs on hardware that’s getting increasingly apoplectic, but my life is better for having these.

So satisficing, yes, you are my little love for what you bring to our lives. But I think the cataloguers and old-school library theorists of the world have a very real point as well when they decry you. Because sometimes, the incomplete search really isn’t enough. There are objectives and applications for which good-enough is good-enough, but if I’m talking academic research (at least, past the undergraduate level)? If I’m talking, good heavens, medical research? Intelligence and security work? I would really rather the investigators not satisfice. And to this extent, the easy availability of patchy search, the least-effort temptation, really is a problem, and even a threat.

So there you go, M: the answer behind my expression.